Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our professional dry cleaning services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our dry cleaning services, including your name, contact details, collection address, fabric care preferences, and payment information. This helps us deliver specialised cleaning solutions and manage item collection effectively.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality dry cleaning services and includes:
- Processing dry cleaning bookings and collection schedules
- Managing fabric care requirements and special instructions
- Coordinating collection and delivery logistics
- Processing payments and managing billing
- Communicating collection times and service updates
- Maintaining fabric care history for future reference
We handle your information responsibly, using it solely for your dry cleaning requirements and essential business operations.
3. Item Information and Care Records
Details about your items, including fabric types, cleaning history, stain information, and special care instructions are stored securely and treated as confidential. We maintain these records to ensure consistent care quality and service continuity.
Item care records are accessed only by our cleaning team and are stored on secure systems with restricted access. We maintain service histories for 2 years to facilitate ongoing fabric care.
4. Collection and Delivery Information
We maintain collection and delivery addresses, access instructions, and contact details to ensure efficient service coordination. This information is used solely for operational purposes and item security.
Collection information is stored separately from general client details and is accessible only to operational team members for service delivery.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and item information. All client data is stored on encrypted systems with access limited to authorised team members. Physical service tickets are securely stored and shredded when no longer needed.
Our dry cleaning team follows strict confidentiality agreements regarding client information and item details.
6. Fabric Care Preferences and Special Requirements
We store your fabric care preferences, cleaning method choices, and specific handling instructions to ensure services are delivered according to your specifications. This includes keeping records of preferred cleaning agents, sensitivity information, and any special item considerations.
Care preference information is maintained as part of our quality assurance process and is accessed only by the cleaning team.
7. Legal Basis for Processing
By using our dry cleaning services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, quality control, logistics coordination, and business administration.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors for transaction handling, and logistics partners for collection and delivery coordination.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or item details to other companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and service data for as long as necessary to fulfil our services and legal obligations. Dry cleaning service records are typically maintained for 2 years after your last service to allow for care continuity, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance purposes. Collection and delivery information is updated after each service completion.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025